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Senior Customs Business Leader

Company: GE
Location: San Ramon, CA, US

Job Description

About Us

Global Operations is GE’s multi-functional shared services. We operate worldwide, transfer knowledge and work with every GE business to make our company simpler, better and more customer-focused. Our culture promotes innovation, knowledge sharing, and collaboration in an open office environment that has leaders both sitting and working alongside their team. We’re looking for entrepreneurial problem-solvers who are passionate about exploring new, efficient ways of working, while gaining exposure across multiple industries. Join the team and help us deliver tomorrow’s GE, today.Find out more at

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer.
Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary

The Transportation Customs Business Leader will be responsible for strategic alignment and single point of contact between Global Operations Customs and Transportation business for Customs related matters. The position will ensure the activities of the Global Operations Customs Team are aligned to meet the business strategic needs. This position will require a mix of Customs & GE business operations expertise and the ability to be a strong advocate for change.

Essential Responsibilities

  • Engage with GE business to understand business strategy and global Customs impact. Own & lead alignment of the business strategy, goals and objectives or other strategic needs between Global Operations Customs and the GE Business.
  • Own and drive two way communications, escalations between Global Operations and the Business Team, act as a single point of contact for the GE Business into Global Operations Customs. Ensure effective communications between all key business functional stakeholders;
  • Ensure effective communication links between each Global Operations region and the local business sites as appropriate.
  • Lead quarterly deep dive business executive and other ongoing reviews on a regular basis with the appropriate Business leadership teams ensuring proper stakeholder engagement;
  • Act as the Business advocate to Global Ops and as the Global Ops advocate to the Business; provide Business specific expertise;
  • Ensure global coverage and completeness of the business site landscape of importing and exporting activity;
  • Coordinate the availability of resources to address business specific issue management and projects;
  • Liaise between the Global Operations and appropriate business functional teams to identify and develop business specific procedures where necessary;
  • Work with Business Leadership to support training for internal business functions;
  • Support Business specific projects related to Delivery Model implementation and adherence;
  • Lead or coordinate business-specific Customs process improvement initiatives;
  • Support global integration activity for business sites; ensure effective two way communications between Global Operations and the business sites; and,
  • Support global business facing audits as appropriate; ensure effective two way communications of results.


  • 4 year College degree from an accredited university or In-country Professional Customs Certification/Accreditation or high school diploma or equivalent plus 7 years relevant experience
  • 7+ years of experience in Logistics, Supply Chain or Import/Export Operational processes
  • Proven track record of program management in developing, implementing and managing process solutions to complex export-import related issues,
  • Extensive knowledge of export regulations, foreign customs requirements, letters of credit, trade finance programs, free trade agreements and international logistics and shipping requirements processes

Desired Characteristics

  • University degree in a Customs related area such as supply chain management, business administration, or international trade, preferred
  • MBA degree preferred
  • Customs Administration Diploma, Brokers License or Professional Broker Status as applicable
  • Proven track record of project management
  • Demonstrated Compliance mindset
  • Demonstrated ability to use knowledge, experience and instinct to make accurate and timely decisions
  • Demonstrated ability to working with all levels of internal and external organizations
  • Demonstrated ability to implement simple, fast and non-bureaucratic process improvements
  • Experience in working with global teams and demonstrates a global mindset
  • Excellent verbal and written communication skills
  • Demonstrated leadership

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