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Global Trade Account Manager

Job Title: Account Manager
Department: Operations
Primary Location: Personal Residency
Reports To: V.P. Client Success
Employment Type: Hourly/Salary, Bonus
Travel: Light

Primary Role

Work closely with the VP of Client Success to staff, manage and deliver all solutions and services specified within the scope of a Managed Services Program. Serve as an extension of our client’s team or organization and ensure compliance per our client’s established policies, procedures and risk tolerance, while adhering to Vigilant’s core values. Ensure the highest level of quality while maximizing bottom line profit.

Vigilant Core Values

  • Accountable/Takes Pride in Work (Reliable/Get “R” Done)
  • Understands the value of reputation
  • Interested in continuous improvement
  • Passionate/Can-do attitude
  • Does the right thing – (Help First, Goes the extra mile)

Primary Job Responsibilities

  • Serve as the client’s primary point of contact for all communications.
  • Serve as a seamless extension of client’s team or organization and ensure compliance per our client’s established policies, procedures and risk tolerance.
  • Responsible for the daily management and delivery of all solutions and services specified within the scope of a Managed Services Program and adherence to service level agreements (SLAs).

o Responsible for communicating the request to perform any support request outside the scope of a Managed Services Program or Project to the VP of Client Success.

  • Responsible for the accurate and timely submission of daily hours and any expenses for all team members.
  • Responsible for learning and leveraging technology in the delivery of all solutions and services specified within the scope of a Managed Services Program.
  • Responsible for monitoring and responding to client and Vigilant emails in a timely manner.
  • Responsible for answering and responding to client and Vigilant cell phone calls in a timely manner.
  • Ensure the optimal and efficient allocation of resources to maximize profitability while ensuring client satisfaction.
  • Develop and implement personal and team Back-Up/Disaster Recovery plans.
  • Oversee cross training of team to increase compliance skills.
  • Work with VP of Client Success to oversee training of account back-up resources.
  • Manage overall change control processes, perform audits and quality assurance as specified by VP of Client Success to ensure client and employee satisfaction.
  • Ensure work product is at the highest level of accuracy and timeliness
  • Identify on a timely basis all account challenges, while providing strategies and approaches to overcome these barriers/challenges.
  • Ensure the timely and accurate completion of projects, within budget.
  • Proactively analyze client/account data to identify opportunities for operational improvements.
  • Develop and implement new processes and procedures to improve operational efficiency.
  • Proactively follow-up with clients to monitor effectiveness of team performance.
  • Ensure tracking of all relevant Key Performance Indicators (KPIs).
  • o Provide weekly and monthly operational updates as specified by VP of Client Success.
  • Responsible for coordinating, preparing and delivering Quarterly Business Reviews as specified by VP of Client Success.
  • Identify opportunities to offer additional solutions to client based on need or value.
  • Identify opportunities to offer new services, solutions or technology to Vigilant clients.
  • Participate in recruiting, mentoring, training, hiring and firing of team members.

Account Specific Responsibilities (Based on Scope of Managed Services Program)

  • Assist the Client with their Duty Drawback program (various types of Drawback) and work to assist them in catching up their filings
  • Work with the clients Brokers to ensure the timely passage of import and export shipments.
  • Identify and classify accurate ECCN & HTS/HS classifications for the client’s products.
  • Provide License determination and assist in the application of USML/EAR licenses to assist the client in moving their goods.
  • Processing of daily export and import operational transactions, per the client’s policies and procedures.

Other Representative Job Duties may include:

  • Responsible for assisting on other client projects (bandwidth permitting) and providing back-up for other client accounts.
  • Review/Audit import and export transactions to ensure accuracy and compliance with the various regulations.
  • Responsible for executing Export and Import controls as directed by the Client’s Policies, Processes and Procedures
  • Required Knowledge, Skills and Experience
  • Bachelor’s Degree preferred in Business or related field.
  • Professional Experience: Minimum 7 years’ experience in a corporate compliance, logistics, freight forwarder, customs broker or compliance consulting environment.
  • Advanced knowledge of import and export (EAR & USML) trade compliance processes, policies and controls.
  • Knowledge and experience with Antiboycott Programs is a plus
  • Advanced knowledge of Global Trade Management solutions (Amber Road, GTS, GTM…) and compliance technology tools such as Descartes’ CI Manager/Reference.
  • Excellent analytical and organizational skills with the ability to perform the day-to-day account activities independently with minimal supervision.
  • Demonstrated ability to organize and prioritize work in a dynamic and complex environment to meet deadlines and daily requirements.
  • Demonstrated ability to work cross-functionally with Legal, Sales, Operations, Logistics, Engineering, Finance and IT executives to achieve clients’ business and compliance objectives.
  • Demonstrated ability to communicate (verbally and written) effectively with clients, coworkers and leadership.
  • Demonstrated leadership skills such as conflict/issue resolution, strong client interfacing skills.
  • Demonstrated knowledge of Microsoft Office (Word, Excel, Power Point)
  • Customs Brokers License preferred, professional certificates, licenses, and training experience a plus.

How to apply:

Please apply online via to be considered for this opportunity.

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